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About Us
FAQS
WHO TO CONTACT?
Artstorefronts has an entire team of customer support agents ready to answer any questions you have. To get the answers you need, please email asfprints@artstorefronts.com
Customer Support Hours: 9 am CST- 5:30 pm CST Monday-Friday.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.
RETURNS AND REFUNDS
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact asfprints@artstorefronts.com
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact asfprints@artstorefronts.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email asfprints@artstorefronts.com
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.
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